Help Center

At Rakamakafon, we take pride in delivering your vinyl records safely and on time—wherever you are in the world.

🌍 Worldwide Shipping

We ship globally from our facility in Bulgaria. Whether you're an independent artist in Europe, a label in North America, or a distributor in Asia, we’ve got you covered.

📦 Shipping Methods

We work with trusted international couriers to ensure secure and trackable delivery. Available options include:

• Standard International Shipping – cost-effective with estimated delivery times between 7–20 business days.
• Express Shipping – faster service with delivery times between 2–7 business days, depending on your location.

Shipping options and prices are calculated at checkout based on your delivery address and order size.

📅 Production & Lead Times

Once your order is approved for production, please allow 6–10 weeks for pressing, quality checks, and packaging. This timeline may vary depending on your project’s complexity, volume, and queue status.

🚚 Dispatch & Tracking

When your records are ready to ship, you will receive a notification email with a tracking number so you can monitor your delivery in real-time.

🛃 Customs & Import Duties

International orders may be subject to customs processing and import duties upon arrival. These charges vary by country and are the responsibility of the recipient. Please check with your local customs office for more details.

📬 Delivery Issues

If you experience any delays or issues with your delivery, don’t hesitate to contact our support team at [support@rakamakafon.eu] with your order number. We’re here to help.